We aim to deliver your parcel as quick as we can but please leave 10 working days for us to complete and despatch your order. If your working to a really tight deadline just let us know and we will always endeavour to make it happen for you! In this instance always select DPD option for delivery.

UK Standard Delivery
£4.95 - 5-10 Working Days
DPD Tracked Delivery- £7.95 - 5-7 Working Days
Christmas Baubles - £2.95 - 2-4 Working Days

International Delivery
INTERNATIONAL DELIVERY Europe We deliver to: Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Holy See (Vatican City State) REST OF THE WORLD Standard Courier Delivery - £27 Up to 10 Working Days Please let us know your deadlines


Due to the personalised nature of our products, we don’t typically accept returns. If you’re not happy with your order please let us know within 7 days of receipt of the parcel. For non-personalised products, we accept returns within 28 days of receipt of the parcel, please emaiL to start the return process. To allow us to assist you, please email with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.


Please notify us within 14 calender days of delivery acceptance to file a claim. Please check your package contents immediately upon receiving.
If you find something is not right, contact us right away, providing your name, order number, a detailed description of the damage with a photograph.


If you notice something needs to be changed on your order, example: address, colour choice, etc. Please contact us immediately. We will always do our best to accommodate the change for you if your order has not been put into processing.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: The Lux Group, Unit 2, Building 15, Stanmore Business Park, Bridgnorth, WV15 5HR

The LUX Group will not cover the cost of postage for items returned, it is the responsibility of the customer to ensure that any returned item is packaged correctly and is sent back within a reasonable time scale after notifying The LUX Group of the defect.

CANCELATIONS (if applicable)

We will only accept a full cancelation if your order has not been processed. If you need to cancel your order please notify us within 24hrs of making your purchase.

Once your order has been processed by our team or 14 days has passed since the order date, there will be a 30% charge for any cancelations.

If your order has been put into production or dispached then unfortunately we can’t offer you a refund or make any further ammendments.

If you need to cancel an order please send us an email at as soon as possible.


To ensure we are creating exactly what you want, a designer will send you a black and white digital proof in requested design to confirm that all elements are accurate before proceeding to production. Your order will be processed following your confirmation. Approval is required for all personalisation products. Proof will be sent over via Email. If you fail to reply to our email within 5 working days, we will put into production and despatch as is.


Our processing time is usually around 5-7 working days, depending on your reply time to the design proofs. Plus 1-3 working days delivery time. We understand the importance of timelines. By choosing our standard delivery option, your order will arrive within 7-10 working days. By choosing DPD Tracked Delivery your order will arrive in 5-7 working days once despatched. Please get in touch if you have any concerns for your deadline.
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