At WeddingLux, we use only the finest materials, including premium
acrylic, mirror acrylic, foamboard, sustainable wood, and new sustainable
options for 2025. Each piece is crafted to exude elegance and sophistication,
ensuring your décor perfectly complements the aesthetic of your big day.

Absolutely! Personalisation is at the heart of what we do. Our bespoke
design service allows you to create signage and décor that reflects your unique
love story. From custom fonts and colours to intricate designs, we collaborate
closely to bring your vision to life.

Yes, our signs are crafted to be durable and versatile, suitable for
both indoor and outdoor use.

Yes, we are proud to offer sustainable materials such as FSC-certified
wood and recyclable acrylic, plus new board materials coming for 2025. Our
commitment to eco-luxury ensures your wedding is both stylish and
environmentally conscious.

Yes, we can produce replacement signage for last-minute changes when
time permits.

To place an order, you can either add the necessary information to your cart on our website or send the details to hello@weddinglux.co.uk in a separate email. If you wish to take advantage of a sale price but need more time to confirm specifics, you can write "TBC" (to be confirmed) and provide the details later.

Once we receive your order and all relevant information, we will send a design proof within 1-3 days. We will collaborate with you on any amendments to ensure you are completely satisfied. After approval, your order will proceed to production (1-2 days) and then be delivered within 1 day from dispatch.

Please check your item upon receipt to ensure everything is as expected.

To place a bespoke order, visit our 'Bespoke Orders' page. There, you'll
find guidance on the process, inspiration, and a simple form to submit your
requirements.

We require details such as your desired text, names, dates, colour
scheme, dimensions, fonts, and any reference images. Our team will guide you
through the process to ensure your signage is truly bespoke.

Yes, we offer personalised consultations to help you create the perfect
décor package. Book your session online or contact us directly to schedule.

We recommend allowing 2-3 weeks for bespoke orders to ensure every
detail is perfected. For ready-made items, our lead time is typically 7-10
business days. Rush services may be available for an additional fee to
accommodate tighter timelines.

Absolutely. We provide digital proofs for all bespoke orders within 3
days of ordering to ensure every detail is perfect before production begins.

Yes, a rush fee may apply depending on the complexity and timeline of
the request. Options available at checkout.

The Fast Track option is our
expedited service designed for urgent needs. With this option, we can complete
your request and fulfil within as little as 24 hours (collections) 2-3 days and
4-5 days. It’s ideal for emergencies or time-sensitive situations.

Depending on the nature and
complexity of your request, you can collect within 24 hours, we can deliver in
as little as 48 hours. For less urgent fast-track requests, it may take up to
2-3 days or 4-5 days, but we always aim to meet your specific deadlines. Just
select your choice at checkout.

If unsure simply give us a
call to discuss your needs. This ensures we understand your requirements and
can prioritise your request accordingly. We do have options at checkout to
select fast track.

The Fast Track Option applies to most of our services and products.
However, availability may depend on the complexity of your request and resource
requirements. Call us to confirm whether your request qualifies.

Absolutely! We are experienced in responding to emergencies. If you need
something urgently, just let us know, and we will react immediately to help
meet your needs. We have a same day collect service if stock permits.

Yes, expedited services
typically involve additional fees due to the priority handling and resource
allocation required. Our team will provide you with a transparent quote before
proceeding, or simply checkout and see pricing options there.

Our team will guide you
through the process and allocate resources immediately upon confirmation, we
need prompt replies to designs and amendments within x2 hours to avoid delays.

We offer standard, expedited, and premium delivery options, with costs
tailored to your location and order size. All items are carefully packaged to
ensure they arrive in pristine condition.

Certainly. We can ship your order directly to your venue for ultimate
convenience. Simply provide the venue’s address and any specific delivery
instructions at checkout.

Yes, WeddingLux proudly serves couples worldwide. We work with trusted
couriers to deliver your items safely and promptly, no matter where you are
celebrating your love.

Yes, let us know your preferred date, and we will do our utmost to
accommodate it.

Same-day delivery may be available for select local orders. Contact us
to check availability.

All our large signage is delivered by trusted couriers to ensure safe
and secure transportation. We carefully package each piece to protect it during
transit and ensure it arrives in pristine condition.

All items are carefully wrapped in protective materials and placed in
reinforced boxes with corners to ensure they arrive in perfect condition.

Yes, we provide discounts for large orders. Contact us to discuss your
needs and receive a personalised quote.

We accept all major credit cards, PayPal, and bank transfers. Klarna and
Clearpay are available at checkout. Payment plans are also available for larger
orders.

Once your order is placed, please email us with all your personalisation
details. For custom orders, our design team will be in touch to finalise
details and provide proofs if applicable.

Changes to custom orders may be possible within 24 hours of placement.
Please contact us immediately to discuss your request. Additional fees may
apply for significant alterations or longer than 24 hours.

Yes, we specialise in colour matching to ensure your signage and décor
perfectly complement your wedding palette.

Absolutely. Provide us with a reference, and we will ensure your signage
aligns seamlessly with your stationery – we require a small design fee for
this.

Yes, we cater to multilingual needs with punctuation to ensure your
signage is inclusive for all guests.

Yes, we regularly work with wedding planners and venues to create
cohesive, stunning setups. Let us know if you’d like to involve your planner in
the process.

While we respect the originality of others’ work, we can create
something inspired by your reference while adding a unique WeddingLux touch.

Absolutely. Our designs are fully customisable to align with your
wedding theme and style.

Yes, we offer a range of accessories to complement your signage and
ensure it is displayed beautifully.

Due to the personalised nature of our products, we cannot offer returns
or refunds on custom items.

Cancellations on non-personalised orders are accepted within 24 hours of
placement. Custom orders are non-refundable once the design process begins.

If an item arrives damaged, please notify us within 48 hours. We will
swiftly arrange a replacement or offer a suitable resolution.

You can reach us via email, phone, social media, WhatsApp or our
website’s contact form. Our dedicated team is always here to assist with any
questions or special requests.

Yes, we are happy to accommodate collections from our warehouse in
Shropshire. Please contact us in advance to schedule a convenient pick-up time,
and our team will ensure your order is ready for collection.

We’re excited to announce that from October 2025, we will be welcoming
guests to our brand-new showroom. In the meantime, we are currently operating
from our warehouse in Shropshire. We’re happy to arrange virtual consultations
or provide additional images of our work if you'd like to explore our designs
before then.